Thank you for shopping at Suslo Couture, we hope you enjoy your purchase. But if you don’t quite love what you bought, we are here to make sure you are ultimately satisfied!
Our convenient 90 day return policy makes it easy for you to return any purchases for an exchange or full refund.
- Enter your order number.
- Choose the items you wish to return
- Print shipping label & RA form
- Pack the items in their original packaging and add the RA form inside the box
- Send it back to us!
Your return will be processed in two business days once received.
You have 90 days to return items for an exchange or full refund.
- Ensure that your items are in their original condition
- We do not accept the return of items that have been used, altered, ironed or damaged
- Any damaged returned items received are subject to a $25 fee
- Any items sold for less than 50% of the retail price are final sale and cannot be returned.
- We will notify you when your items have been received
- Your items will be inspected upon arrival
- You will be notified of the status of your item
- Once approved, your refunds will be carried out in the form of credit to the original form of payment or a Maceoo gift card.
- Cost of shipping is not refundable
- All returned items that are received unfolded and removed from the the original packaging will be subject to a $2.50 restocking fee per item, this amount will be subtracted from the amount of the refund.
- For any exchanges, contact us so we are able to hold the item you want.
- Maceoo will be responsible for all domestic return charges, including duty and tax.
- We cannot accept C.O.D. shipments.
- We ship all returns through a traceable carrier for protection.
- Maceoo is not responsible for international return shipping charges, including duty and tax.
Any further queries regarding the return process are welcome.